Graphic Items: If there is a problem with the quality of your item please call us immediately. We will do everything we can to make it right. There is no return or refund because of their custom nature so we will work with you to pinpoint what happened to the output and where it may have gone wrong.
All hardware is custom ordered for you as you order and can not be returned to the factory we work with so there are no returns on any products on our website. If you received an incorrect or defective item, etc., we will work with you to fulfill your order as soon as possible.
Trade Show Cases - No returns. Please note the sizes of the exterior and interior are listed on each product so you know what size they are prior to ordering. Please contact us prior to ordering if you have any questions. We are here to help and would love to make sure it is the right fit prior to you ordering so when you get your product it works for you.
If we can not replenish your order that had damaged or incorrect items, you should expect to receive your refund within two - three weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return a damaged or incorrect item that was deemed our mistake by sending you the incorrect product, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the mainland USA. Note that there are restrictions on some products, and products cannot be shipped to international destinations. Shipping to Canada my be available for some products. We do not ship to Alaska or Hawaii at this time.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping costs are estimates and may need to be adjusted once we receive your order. If this is a concern, contact us prior to ordering and we will send you a cart ready quote.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Due to the nature of our displays being large, some rates will be adjusted after the sale. Contact us up front prior to ordering with concerns.